Glossary A–ZLetter W
Wayfinding system
A wayfinding system is the entirety of signs, maps and displays that show visitors the way to their destination within a building or site.
Digital wayfinding systems add screens to fixed signs, showing routes, rooms and current changes.
Typical locations are hospitals, public authorities, universities, trade fairs, airports, shopping centres and large office buildings. A screen at the entrance might show which event is taking place in which hall and how to get there, or a touch terminal calculates the route to a room someone is looking for. The advantage over fixed signs is that they can be changed: relocations, closures and changing events can be shown immediately.
Operators should make sure that a “you are here” map is oriented in the viewer's direction of view, otherwise it points the wrong way. Terms, colours and arrows must match the fixed signs in the building. A digital wayfinding system does not replace mandatory marking of escape and rescue routes, and a failed screen must not leave anyone without orientation. People with visual or mobility impairments should also be able to find their way.